Training User to Login to their Accounts – with the Password Manager (BitWarden)

I produced this video walkthrough for a client, whilst implementing a password management system for their online accounts and training them on how to use it.

The video demonstrates how to use the Password Manager’s browser extension, showcasing the handy feature “auto-fill,” to automatically fill in the user’s login details when landing on the “Sign-In page.”

Helping User to share Project Files – and Collaborate with Team Members on OneDrive

I created this guide in response to a support ticket, integrating the AI tool: Scribe – to speed up the process of developing professional-looking support guides.

The Support Guide details the process of project collaboration, which involves granting a Team Member access to their OneDrive files, and assigning specific permissions such as View Only, Can Edit, Set Password.

Customer Ticket Reply Message – Instructions for Fixing Microphone Issue in Microsoft Teams

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Training Users to Login to their Accounts with Password Manager (BitWarden)

I created a video walkthrough for a client while implementing a password management system for their online accounts and training them on how to use it.

The video demonstrates how to use the Password Manager’s browser extension, showcasing the handy feature “auto-fill,” to automatically fill in the user’s login details when landing on the “Sign-In page.”

🛠 Tools & Technologies:

• System: Windows 10/11
• Virtualization: VMware
• Remote Desktop Support: TeamViewer
• Video Conferencing: Zoom
• Documentation: AI Tutorial Builder, Video Editor, MS Word, Notepad
• Security: Password Manager (BitWarden) – 256-bit AES encryption

Read More…

📝 Full Project Details

Implementing a Password Management System for Client Devices

👤 Client Background:

• The client is an elderly person with limited technical experience, running an independent paralegal business.
• They’re integrating digital tools to improve efficiency, with password management being a key concern.
• Frustrations include remembering multiple passwords and security risks of storing them insecurely.

⛔ Problem Statement:

Challenges the client faced in managing passwords included:

• ❌ Difficulty in remembering multiple passwords
• ❌ Time-consuming and error-prone manual entering of passwords
• ❌ Security risk of storing password hints on note files across devices

💡 Solution:

I chose BitWarden, a password manager, offering:

• ✅ Centralized password storage
• ✅ Auto-fill functionality
• ✅ Cross-platform compatibility

💻 Implementation:

📋 Assessment/Preparation:

• Simulated the client’s environment using VMware for a trial run.
• Ensured all features were functional before deployment.

🔧 Installation/Configuration:

• Installed remotely using TeamViewer and Zoom.
• Provided timely responses to all requests and questions.

Powershell command to install Bitwartden

winget install BitWarden.BitWarden

🎓 Training:

• Created a video tutorial using AI Step Recorder.
• Included voice narration, subtitles, and timestamps.

📊 Results:

Benefits for the client:

• 👍 Enhanced workflow and ease-of-use
• 👍 Improved security
• 👍 Increased self-reliance

🎉 Conclusion:

The client expressed satisfaction with the Password Manager solution, appreciating its ease of use and positive impact on their daily work.